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Expert IT Support

YOU CAN COUNT ON.

We’ve got  IT covered.

Our commitment to high service standards is reflected in our response times, with the majority of issues resolved within agreed timeframes. We are proud to maintain an excellent Trustpilot rating, a testament to our dedication to delivering exceptional service and support.

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Typical business challenges.

From our experience of working with clients of various sizes and from a number of different sectors, we see these common business problems.

Slow, unreliable or aging network infrastructure adding additional expense to IT budget

Too many unplanned outages impacting on user productivity

IT department or current MSP doesn’t suggest new technologies

Frustration in delays of current MSP responding to IT Support tickets

Cyber Security breaches incurring financial, time and reputational damage

Hybrid Working adding complexity to management of users

What do business owners want from their IT provider?

Business will run smoothly knowing IT Infrastructure is secure

Data is safe and protected is against the latest cyber threats

Infrastructure hardware is fit for purpose, reliable and can grow with the business

Want to stay ahead of our competitors through use of technology

No hassle, minimal downtime to employees

Best service for allocated budget

Pro-Active provider rather than just re-active with regular communication 

Know that when problems arise, they will be fixed quickly with minimal disruption to staff

Be able to support us through a crisis such as a cyber breach or server failure

How can Agilico help?

Access to a team of IT Specialists.

IT Packages for all budgets with a range of services, solutions and vendors.

Dedicated Local Account Management, which will include regular reviews.

Outsourced IT Management and support – businesses can focus on their core activities.

Regular Updates and Patch Management ensuring all systems are up to date.

Cost Reduction – Fixed monthly cost subscription model, negating the need for periodic hardware replacements. Reducing overheads to power and cool on-premises hardware.

Scalability and Flexibility – Easy to scale resources up and down depending on client demand and workload.

Reliability – Cloud services offer high availability and reliable disaster recovery services ensuring fewer points of failure in comparison to an on prem solution, offering better business continuity.

Sustainability – Cloud providers use energy efficient datacentres which will reduce carbon footprint of clients.

ITIL V4 – 3 level support desk. Faults can be logged, prioritised and allocated to engineers with the necessary skillset. Escalation process.

Single Technology Partner that can meet multiple business needs – IT/Telco/Document Management/Managed Print/Internet/Wide Area Networks/Cyber Security/Mobiles.

Partnering with industry leading providers to create comprehensive support packages.

Disaster Recovery / Backup – We consider the Recovery Time Objective (RTO) and Recovery Point Objective (RPO): Determine the maximum acceptable downtime (RTO) and the maximum amount of data loss (RPO) your business can tolerate.

Cyber Security – Anti-Virus – we review with clients and discuss multi-layer approach that best meets each client’s needs including Firewalls, M-EDR, User Training, Web/Mail Filtering, Multifactor Authentication.

Managed IT Support (With remote access tool).

MS365 License Included (A lot of providers price this separately).

MS365 Backup (Backs up User Emails, and One Drive Files).

Why choose Agilico as your managed IT provider?

Help Desk

Cloud Storage

Systems Management

Systems Monitoring

Systems Security

Managed Backups

Business Continuity / Disaster Recovery

Change Management

Hardware Procurement

Sustainable Supplier

Support you can count on.

Our commitment to high service standards is reflected in our response times, with the majority of issues resolved within agreed timeframes. We are proud to maintain an excellent Trustpilot rating, a testament to our dedication to delivering exceptional service and support.

Download our Guide

Results for 2024.

Our Packages

Agilico Business Basic User

Office 365 Standard– Including Office Suite*

Mimecast Advanced Email Security

Acronis 365

Agilico Business Essentials

Office 365 Standard– Including Office Suite* 

Office 365 Secure Cloud Back up

Mimecast Advanced Email Security

Sophos Intercept X Essentials Protection** 

Technical Helpdesk & Customer Service

Agilico Business Custom

Any of the Business Essentials

Plus any new features (i.e. AT1 License/Exclaimer)

Agilico Business Infrastructure – Managed Network

Router Support

WiFi Support

Switch Support

Technical Helpdesk & Customer Service

Remote Management Tools

Agilico Business Infrastructure – Managed Server

Sophos Server Protection

Managed Updates & Security Patching

Fully Managed Service (1 Physical Server)

Technical Helpdesk & Customer Service

Dedicated Account Management

Remote Management Tools

* This could be any Microsoft license.

** This could be a more advanced version of the license if required.

Interested?

Power Up Your Business with Managed IT Services

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