This privacy notice was last updated on 5 April 2018. For your convenience, we have made this notice available on our homepage and at every point where personally identifiable information may be requested.
When You Visit our Websites
Whenever someone visits www.agilico.co.uk, we use Google Analytics – a third-party service – to collect standard internet log information and details of visitor behaviour patterns. We only process information in a way that allows us to discover the number of visitors to our site. Neither do we make, nor allow Google to make, any attempt to find out the identities of those who visit our website. Should we want to collect personally identifiable information from our site, we will let you know. Essentially, we will make it clear when we collect personal information and explain what we intend to do with it.
Cookies are small text files that are placed on your computer by the websites you visit. Such files make websites work, or work more efficiently, and provide information to the owners of the site.
How do I change my Cookie Settings?
Most web browsers allow some control of their cookies through the browser’s settings. To find out more about cookies, including how to see which cookies have been set as well as how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout
This refers to any information that you voluntarily submit to us and that identifies you personally, including your name, e-mail address, company name, address, phone number and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
This refers to information about your computer and your visits to this website, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
Use of Personal Information
(a) improve your browsing experience by personalising the Websites and to improve the Subscription Service;
(b) send information to you which we think may be of interest to you by post, email or other means;
(c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and
(d) provide other companies with statistical information about our users – but this information will not be used to identify any individual user.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners who wish to contact you based on your request to receive such communications, help us perform statistical analysis or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
If you do not want us to share your personal information with these companies, please contact us.
We use the information collected from customers through our Subscription Service for the following purposes:
(a) to provide the Service (which may include the detection, prevention as well as resolution of security and technical issues);
(b) to respond to customer support requests; and
(c) to otherwise fulfil the obligations under the Agilico Customer Terms of Service.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Agilico.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites; this content may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Social Media Features
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here: https://ico.org.uk/your-data-matters/
Agilico tries to be as transparent as possible with respect to giving people access to their personal information.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you to whom it could be disclosed; and
- let you have a copy of the information in an intelligible form.
To make a request to Agilico for any personal information we may hold, you need to put the request in writing, addressing it to either our Technology Services department or the address provided below.
Should you agree, we will try to deal with your request informally; for example, we could provide you with the specific information you need by telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Technology Services department.
You may unsubscribe from our marketing communications either by clicking on the ‘unsubscribe’ link located on the bottom of our e-mails, telephoning us or making a written request.
Attention: Privacy. Customers cannot opt-out of receiving transactional emails related to their account with us.
Agilico takes its responsibility to protect personal data seriously and therefore welcomes the opportunity to work within the General Data Protection Regulation (GDPR).
Our existing management systems are subject to rigorous and continual assessments by external auditors in line with ISO9001 guidelines. To complement existing systems, Agilico has established a GDPR committee with senior people from across the business including Head of Technology Services, Head of Marketing and Head of Human Resources.
Agilico needs to gather, retain and use certain information about their customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
The aim of this policy is to standardise Agilico’s response to any reported data breach incident and ensure that they are appropriately logged and managed in accordance with best practice guidelines.
Agilico is committed to eliminating discrimination and encouraging diversity amongst our workforce.
Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. The purpose of our policy is to provide equality and fairness for all in our employment, including our recruitment process and customer engagement and not to discriminate on grounds of gender, gender reassignment, marital status (including civil partnerships), race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.
We oppose all forms of unlawful and unfair discrimination.
Modern slavery is a crime and a violation of fundamental human rights.
It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.