- Fast, reliable and secure IT environment
- Greater flexibility and peace of mind
- Responsive IT support
Customer Profile
- Finance
- Stanley, County Durham
- Number of Users: 8
About Lumo Tax
Lumo’s sole focus is on helping businesses maximise their R&D tax credit claims. With years of experience, Lumo makes the R&D tax credit process simple and hassle-free for SMEs across the UK, whether they’re innovating in technology, manufacturing, or any other sector.
Challenges
Lumo relied on a remote desktop server provided by their previous IT supplier to host all their accountancy software and data. However, the service quickly became a source of frustration. Files were painfully slow to open, often taking minutes at a time, and the system couldn’t be accessed from multiple locations – limiting flexibility for their growing team.
On top of this, support from their incumbent IT provider was slow and unresponsive, leaving staff without the reliable tools they needed to deliver for their clients.
”Agilico is super supportive and works with us to address any challenges that arise speedily and efficiently.
Lumo Tax
The Solution
Agilico implemented a new remote desktop server hosted within our secure datacentre. With improved speeds and higher resources, Lumo’s accountancy software now runs smoothly and efficiently.
The system was configured to allow access from trusted locations, solving the issue of restricted connectivity and enabling staff to work effectively wherever they need to.
The Results
Lumo Tax now has a fast, reliable, and secure IT environment that supports their day-to-day operations. With Agilico managing their remote desktop server, the team benefits from greater flexibility, peace of mind, and the responsive support they were previously missing.
