Maximise your uptime with a free 10-minute KPAX installation
Please note that it is best to ask your IT department to book the appointment if you have one. Our software support team will need administrative access to your chosen workstation or server.
To reduce repair times and ensure you continue to receive outstanding service, we will remotely install KPAX, an innovative fleet management solution, as a free upgrade to all of our customers.
‘KPAX Manage’ automates many of the tasks needed to effectively administer multifunctional devices (MFDs) and maximise uptime.
Designed to replace both Print Audit Facilities Manager (PAFM) and 3DPrintView (3DPV), KPAX improves our ability to proactively manage your supplies and servicing.
The Benefits of KPAX
How KPAX Works
The ‘KPAX Discover Agent’ (KDA) must be remotely installed, ideally on a server or in some circumstances a workstation, which captures metrics from the MFD(s). This program gathers and securely sends this data to a central KM SaaS server.
The ‘KPAX Manage’ (KM) system securely collects these device metrics from KDA. This product only gathers data that is critical to assisting Agilico in providing customers with first-rate managed document services.
- The ‘KPAX Manage’ (KM) system securely collects imaging device metrics sent from MFDs through the internet
- KPAX never collects users’ personal information
What data does KPAX transmit?
During a network scan, KDA will attempt to collect the following information from customers’ MFD(s):
- Asset ID
- Colour & duplex capacity
- Data collection & transmission methods
- Device type, description, status & alerts
- Error codes
- Install date
- IP address
- LCD readings
- MAC address
- Maintenance kit levels
- Meter readings
- Model & serial number
- Mono or Colour identification
- Non-toner supply levels
- Part number
- Toner levels & cartridge type
Frequently Asked Questions
In order to install KPAX the following is required:
Windows Server environment* (2008 or 2012) or Windows 7, 8, 8.1 or 10.
Framework .Net 2.0 installed.
Have an administrator account.
*We have been advised by KPAX that it can be installed on Windows Server 2016, but they have yet to update this on their site.
It can be installed on any workstation that is on the majority of the time, however we would ideally install it on a server if possible.
Installation usually takes less than 15 minutes to complete.
Please note that we will require administrative access to install the KPAX client onto your chosen workstation or server.
We will require administrative access to install the KPAX client onto your chosen workstation or server.
You can if you want.
Just email us and we will send you the KPAX agent and instructions on how to do this.
KPAX can be set up in two ways:
1. The first is to scan your network and find the devices itself.
2. The second is we input a range of IP’s for it to scan and it will find any listed within that range.
I have other MFDs not on contract with Agilico. Will I have to do anything with these to stop them being set up on KPAX?
No we will only set up MFDs and printers that we manage.
For KPAX to work it needs to be able to see the device on the network.
This depends on your network setup.
If you have a centralised server we can set it up on there to see all the sites.
No, but you can setup a notification from the KPAX page on your Customer Portal to alert you when a toner needs changing.