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Maximise your uptime with a free 10-minute KPAX installation

Please note that it is best to ask your IT department to book the appointment if you have one. Our software support team will need administrative access to your chosen workstation or server.

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To reduce repair times and ensure you continue to receive outstanding service, we will remotely install KPAX, an innovative fleet management solution, as a free upgrade to all of our customers.

‘KPAX Manage’ automates many of the tasks needed to effectively administer multifunctional devices (MFDs) and maximise uptime.

Designed to replace both Print Audit Facilities Manager (PAFM) and 3DPrintView (3DPV), KPAX improves our ability to proactively manage your supplies and servicing.

The Benefits of KPAX

Enhanced Stability & Security

Adhering to the industry’s highest security standards, KPAX encrypts all communication. KPAX never collects users’ personal information.

Proactive Monitoring & Maintenance

Remote monitoring and automated fault alerts ensure that our support team can quickly determine the most effective intervention.

Proactive Toner Ordering

Supply replenishment is predictive; assessing toner levels, KPAX will automatically place re-order requests so that toner can be delivered to you.

Eliminate Estimated Billing

Automated meter readings ensure that your invoices are accurate and seamlessly transmitted to our billing team on time.

Access Usage Profiles

KPAX also monitors the volume and mono/colour output patterns of each networked MFD – a useful feature when deciding where and how best to deploy your devices.

How KPAX Works

The ‘KPAX Discover Agent’ (KDA) must be remotely installed, ideally on a server or in some circumstances a workstation, which captures metrics from the MFD(s). This program gathers and securely sends this data to a central KM SaaS server.

The ‘KPAX Manage’ (KM) system securely collects these device metrics from KDA. This product only gathers data that is critical to assisting Agilico in providing customers with first-rate managed document services.

  • The ‘KPAX Manage’ (KM) system securely collects imaging device metrics sent from MFDs through the internet
  • KPAX never collects users’ personal information

What data does KPAX transmit?

During a network scan, KDA will attempt to collect the following information from customers’ MFD(s):

  • Asset ID
  • Colour & duplex capacity
  • Data collection & transmission methods
  • Device type, description, status & alerts
  • Error codes
  • Firmware
  • Install date
  • IP address
  • LCD readings
  • MAC address
  • Maintenance kit levels
  • Manufacturer
  • Meter readings
  • Model & serial number
  • Mono or Colour identification
  • Non-toner supply levels
  • Part number
  • Toner levels & cartridge type

Frequently Asked Questions

What are the installation requirements?

In order to install KPAX the following is required:

Windows Server environment* (2008 or 2012) or Windows 7, 8, 8.1 or 10.
Framework .Net 2.0 installed.
Have an administrator account.
*We have been advised by KPAX that it can be installed on Windows Server 2016, but they have yet to update this on their site.

Does KPAX require a server to work?

It can be installed on any workstation that is on the majority of the time, however we would ideally install it on a server if possible.

How long does it take to install KPAX?

Installation usually takes less than 15 minutes to complete.
Please note that we will require administrative access to install the KPAX client onto your chosen workstation or server.

Does KPAX require any admin rights for installation?

We will require administrative access to install the KPAX client onto your chosen workstation or server.

Can I install KPAX myself?

You can if you want.
Just email us and we will send you the KPAX agent and instructions on how to do this.

Will KPAX find my printers automatically or is there any input I need to do from my end?

KPAX can be set up in two ways:
1. The first is to scan your network and find the devices itself.
2. The second is we input a range of IP’s for it to scan and it will find any listed within that range.

I have a MFD that is not connected to the network can KPAX report on this?

For KPAX to work it needs to be able to see the device on the network.

I have multiple sites will KPAX need to be installed at each one?

This depends on your network setup.
If you have a centralised server we can set it up on there to see all the sites.

What are the security settings for KPAX?

All information regarding KPAX security settings can be found in our KPAX Product & Security Guide.

Will we receive email alerts when toner has been automatically ordered?

No, but you can setup a notification from the KPAX page on your Customer Portal to alert you when a toner needs changing.


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