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For over a century, phone calls in the UK have been handled by the public switched telephone network (PSTN).

This network is a sophisticated infrastructure of telephone lines, satellite links, and switching centres, but as technology evolves, so does the way we communicate. The advent of internet calls, video conferencing, and online collaborative tools has far outpaced the capabilities of the PSTN. As a result, the telecommunications landscape is undergoing a transformation known as the “Big Switch Off.”

What is the Big Switch Off?

The Big Switch Off signifies the transition from BT’s analogue Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) services to more reliable and innovative communication platforms such as Internet Protocol (IP) or voice over internet protocol (VoIP) phone systems, allowing users to make calls via broadband or mobile data. This move is driven by the need for more efficient, cost-effective, and feature-rich communication solutions.

What does this mean for your organisation?

Not only will your phone system no longer be operational, any non-voice services connected to PSTN or ISDN lines such as alarms, EPOS machines, door entry systems, and CCTV will become obsolete too. Lift alarms and other points of contact in an emergency often run on PSTN and will also need upgrading.

When is it happening?

The clock is ticking. The Big Switch Off is scheduled to take place by December 2025. Organisations that have not moved to a hosted VoIP phone and communications system will no longer be able to make calls or use services that rely on an analogue connection.

Why the urgency?

2025 may feel like it’s a long way off, but in reality it’s less than two years away. This is why it’s essential that UK businesses that have not already switched to IP telephony or VoIP make a start now!

The transition to a hosted VoIP system is more than a technological upgrade; it’s a strategic move to future-proof your business. Many businesses have already successfully made the move to digital. They’re not only ready for the future, but they’re also already enjoying the many benefits of Cloud Hosted Telephony.

By waiting, you run the risk of not upgrading your business’s phone system in time, leading to potential communication breakdowns and service interruptions.

So, if you’re using traditional telephony, it’s time to get ready for the Big Switch Off and ensure a smooth transition for your business.

Hosted VoIP Telephony

Would you like to be at the front of the queue… or the back?

The Big Switch Off is inevitable, but with Agilico, your transition can be seamless.

Discover How

How can Agilico help?

Agilico, with its wealth of experience and strong relationships with Openreach, is poised to guide businesses seamlessly into the era of next-generation services. Our expertise in hosted VoIP solutions ensures a smooth transition, allowing you to reap the benefits of Cloud Hosted Telephony.

What you need to do next

To ensure a smooth transition to Cloud Hosted Telephony, start getting your business ready now.
Follow these steps:

Evaluate Your Current System

Assess strengths and weaknesses, identify areas for upgrading or modification, and note budget cycles and contract renewal dates. Make a list of hardware such as desk phones or headsets.

Choose a Partner

Select a reliable telecom partner such as Agilico with expertise in hosted VoIP solutions to guide you through the transition.

Plan & Implement

Work with your Telecoms partner to develop a comprehensive plan, incorporating new features and strategies such as analytics and customisable hold messages. Implement changes systematically to minimise disruptions.

Employee Communication & Training

Keep your team informed about the upcoming changes, address any concerns, and highlight the benefits of the new system. Provide training to equip your team with the knowledge and skills they need to use the new communication platform.

Optimise & Personalise

Customise your hosted VoIP setup quickly and easily to suit your specific business needs.

Act now to future-proof your communication systems.

For personalised guidance and to ensure you’re ahead in the Big Switch Off race towards the future of telecommunications, contact our team today.