Solution Benefits

  • Integrated print infrastructure with centralised control
  • Cloud scanning solution implemented with workflow processes
  • Remote, real-time monitoring of all devices

Customer Profile

  • Family-owned premium spirits company
  • Established over 125 years ago, based in Elgin, Scotland
  • Owns two distilleries, in Forres and Grantown-on-Spey in Moray

About Gordon & MacPhail

Gordon & MacPhail is a family-owned premium spirits company based in Elgin, Scotland. The company owns Scotch whisky distilleries, is a Scotch whisky maturation expert, and is the owner of the Scottish Gin brand, Red Door.

The company owns two distilleries, the Benromach Distillery located in Forres in Moray and in October 2022 opened The Cairn, the company’s second distillery, near Grantown-on-Spey, overlooking the River Spey towards the Cairngorms. Both distilleries offer a five-star visitor experience, offering tours and tastings, and are major attractions in the area.

Agilico was a pleasure to work with and staff are always helpful and very knowledgeable. They went out of their way to help us find a suitable product and contract that would fulfil our requirements.

How We Helped

We undertook a thorough print and document assessment to understand how Gordon & MacPhail’s business worked and immediately started to identify suitable hardware and software.  After a competitive tender Agilico were awarded their managed print services contract which includes support and maintenance of all devices.

Following extensive testing we were able to transfer the company’s offices, distilleries, and visitor centres from a fleet of mixed brands and models to an integrated, unified, reliable infrastructure with centralised control and management and a streamlined software solution.

A new scanning function was set up and a move to a Cloud solution was implemented – this removed analogue processes and improved workflow processes and communication. The routing of digital documents via scanning and Cloud has eliminated legacy systems and the process is now much more efficient and environmentally sustainable.

We also provide Gordon & MacPhail’s with remote monitoring on all of their devices. This pro-active management was available as soon as the devices were installed. Our Customer Support team monitor all devices live on a real-time basis, resolving potential faults before they occur, and dispatching engineers before having to call to request one.

“We decided on the Ricoh multifunctional devices and printers that Agilico supplies, and also opted for support and maintenance services. We reviewed the market extensively.”

“After a thorough process, including testing, we felt Agilico and its printers were the best fit for our requirements. The new devices have improved scanning and paper-saving capabilities, which is helping us towards our environmental aspirations.”

“Agilico was a pleasure to work with and staff are always helpful and very knowledgeable. They went out of their way to help us find a suitable product and contract that would fulfil our requirements.”

Gordon & MacPhail