Solution Benefits

  • Centralised IT support
  • Tailored telephony system
  • Faster, more reliable internet connection

Customer Profile

  • Property Management
  • New Milton, Hampshire
  • Operating since 2009

About Arquero Property Management

Arquero Property Management is a well-established company based in New Milton, Hampshire.

It has been providing tailored commercial and residential property management services across the UK since 2009, with a strong emphasis on customer care and operational efficiency.

Challenges

Already being a happy managed print client of Agilico, Arquero were keen to consolidate their digital services under one trusted provider. At the time, their IT, telecoms and connectivity services were being handled by multiple suppliers, leading to fragmented support, inconsistent service quality and concerns over cost-effectiveness.

The team at Arquero wanted to streamline their technology provisions and receive more reliable, efficient support for all aspects of their digital infrastructure.

”Moving to Agilico was seamless from start to finish. Their team guided us through every step, from planning to installation, and provided excellent training.

Daryll DaviesHead of Property Management

The Solution

We began with a comprehensive assessment of Arquero’s existing setup and future needs, proposing an integrated solution which included:

  • Fully Managed IT Services – Centralised support to reduce downtime and improve productivity.
  • Teams-Integrated Telecoms – A tailored telephony system that maintained Arquero’s bespoke call-handling requirements, including in-office and out-of-hours support.
  • Improved Connectivity – Faster, more reliable internet to support daily operations.

In addition to core services, our team identified weaknesses in Arquero’s existing network cabling and WiFi infrastructure, which we addressed with:

  • Installation of a new patch cabinet for secure housing of network switches.
  • Deployment of a new PoE switch to power devices directly through Ethernet.
  • Installation of three WiFi access points to ensure consistent, high-quality wireless coverage throughout the office, including the previously underserved staff room.

”Our new IT and Telecoms systems have been developed to our requirements and transformed how we work, making collaboration effortless both in the office and for my remote working staff.

Daryll DaviesHead of Property Management

The Results

  • Consolidated Technology Services: Arquero now benefits from a single point of contact for all digital needs, simplifying management and reducing costs.
  • Enhanced WiFi Coverage: Staff now enjoy seamless connectivity throughout the premises, improving mobility and productivity.
  • Optimised Telecoms: A familiar setup was preserved while upgrading to a modern, Teams-integrated solution.
  • Proactive Support: Despite some early teething issues, our team responded promptly and collaboratively to resolve them, ensuring a smooth transition.
  • Cybersecurity Roadmap: We are now supporting Arquero in achieving Cyber Essentials certification to further protect their data and ensure they are complying with the latest best practices.

This project highlights our ability to deliver end-to-end workplace technology solutions tailored to each client’s unique needs.

By consolidating services and upgrading critical infrastructure, Arquero Property Management is now better equipped to support its operations and future growth with confidence.