Solution Benefits

  • Improved response time
  • Increased productivity
  • In-house IT team can manage the solution
  • Automated key business processes
  • Reduced carbon footprint

Customer Profile

  • Public Sector
  • Holds over 430,000 records
  • Responsible for the Valuation Roll, Valuation (Council Tax) List and Register of Electors

About Renfrewshire Valuation Joint Board (RVJB)

Renfrewshire Valuation Joint Board (RVJB), manage all valuation and electoral registration needs in Renfrewshire, East Renfrewshire, and Inverclyde.

Established in 1996, RVJB was entrusted with the crucial task of carrying out valuation functions on behalf of the local councils. Responsibilities include compiling and maintaining the Valuation Roll and the Valuation (Council Tax) List. Additionally, RVJB oversees the preparation and publication of the Register of Electors, ensuring an efficient and accurate electoral registration process.

RVJB plays a vital role in facilitating fair and transparent property valuations and electoral procedures across the region.


RVJB are receiving high volumes of paper documents by post. Their existing solution was coming to the end-of-life and could no longer be supported presenting a risk to the business. Many of the existing processes were manual.

RVJB holds file records for 10,600 non domestic properties, 163,000 files for domestic properties and details of over 260,000 electors in hard copy with no robust methods to manage the retention of these documents. These documents were a combination of paper and electronic files.

Laserfiche has transformed the way we work. It has offered us a wealth of new features that have allowed us to not only reduce our carbon footprint, but also increase productivity. Challenges that previously existed are now a thing of the past with this feature rich product.
The ability to build additional workflows into the system is very much welcomed as it allows us to take ownership of how the product works for us, offering greater flexibility.

IT Manager, Renfrewshire Valuation Joint Board

The Solution

RVJB has streamlined its mail processing system, resulting in improved response times and staff productivity. The implementation of efficient procedures enables almost instant access to information, facilitating quicker decision-making.

The introduction of automated document tracking eliminates the need for manual monitoring, reducing errors and ensuring documents are processed promptly.

RVJB’s in-house IT department has seamlessly integrated and managed the new solution, showcasing the board’s dedication to leveraging technology for operational enhancements. The system’s flexibility allows for the addition of new workflow processes, enabling RVJB to adapt and improve in other areas of the business.

The software has transformed RVJB’s work processes, contributing to reduced carbon footprint and increased productivity. Previous challenges have been effectively addressed, leading to smoother operations and enhanced efficiency.

The system’s customisable features have provided RVJB with greater flexibility, allowing them to tailor the software to their specific needs. This adaptability underscores their commitment to continuous improvement and optimised performance.