- More reliable print, copy and scan infrastructure
- Reduced manual admin for the office team
- Automated toner supply
- Lower consumables pressure
- Faster support when issues arise
- A managed print service tailored to site requirements
- Less disruption and greater day-to-day confidence
Customer Profile
- Fresh produce and fruit packaging
- Tonbridge, Kent
- 100+ employees
Cottage Farms keeps print simple, reliable and ready with Agilico managed print services
About Cottage Farms
Cottage Farms is a fresh produce and fruit packaging business based in Horsmonden, near Tonbridge in Kent. The company works to ripen and package the freshest fruit at the best price for its customers, while doing so in the most sustainable way possible.
In a fast-moving environment like this, day-to-day processes need to run smoothly. Print may not be the most visible part of the operation, but when it fails, it quickly becomes a problem. Labels, documents, administration and operational paperwork all need to be available when required.
Cottage Farms needed a print environment that could support the business without creating extra work for the team.
”We have been with Agilico for many years, however recently we contacted them to change the way we work with printing. From spending a fortune on toners and inks, we needed a better, more cost-effective option.
Karen EllisOffice Manager, Cottage Farms
The Challenge
Cottage Farms had worked with Agilico for many years, but the business reached a point where it wanted to change how print was managed.
The existing print setup was creating bottlenecks across the site. There were high levels of manual process and administration, with the team having to manage consumables, monitor stock and deal with device issues.
The previous approach was also inefficient and costly. Cottage Farms was spending heavily on toners and inks, while inconsistencies in device reliability and performance caused unnecessary disruption.
For the office team, this meant print had become something they had to actively manage.
That was taking time away from more valuable work.
Following a cost analysis and a review of the available options, it became clear that a managed print solution could improve Cottage Farms’ print, copy and scan infrastructure while helping the business save time and money.
The Solution
Agilico worked with Cottage Farms to understand the requirements of each location across the site.
Rather than simply replacing devices, the focus was on creating a managed print environment that would better support the way the business works.
The print fleet was replaced with equipment fully managed by Agilico. Each device was selected to suit the needs of its location, helping to create a more reliable and efficient print, copy and scan setup across the business.
This helped remove much of the admin burden from the Cottage Farms team.
With automated toner supply in place, the team no longer has to worry about whether enough consumables are being held on site. Toners arrive before they run out, helping to reduce interruptions and keep users productive.
When something does go wrong, Agilico’s service support gives Cottage Farms confidence that issues can be resolved quickly.
The Results
Cottage Farms now has a more reliable and easier-to-manage print environment.
The move to Agilico Managed Print Services has helped reduce the day-to-day admin linked to print, improve confidence in device availability and remove the frustration of manually managing toner stock.
The biggest change is not just the equipment.
It is the confidence that comes from knowing print is being looked after.
For Cottage Farms, print has become one less thing to chase. The team can rely on Agilico to manage the service in the background, keeping devices running, consumables moving and disruption to a minimum.
The result is a practical, managed and dependable print solution that fits the needs of the site.
”Agilico spent time with us to find us the best options for the business. We now rely on Agilico for all our printing needs - no more wondering if you have enough toners stored… they arrive before you run out! And the service contract when something does go wrong is fantastic as they are here in really good time, so no office down time. A great service all round.
Karen EllisOffice Manager, Cottage Farms
Making print one less thing to worry about
For Cottage Farms, the value of the managed print service is felt in the day-to-day running of the business. The office team no longer has to spend time checking toner levels, chasing supplies or worrying about whether devices will be available when they are needed.
Instead, print is managed in the background. Consumables arrive before they run out. Support is available when issues arise. Devices are better suited to the needs of each location.
That gives the Cottage Farms team more time to focus on the work that matters most: supporting a busy fresh produce and fruit packaging operation.
The result is a print service that feels simple, practical and dependable.
