Solution Benefits

  • Reduced Costs
  • Increased Security
  • Improved Sustainability

Customer Profile

  • Healthcare
  • 2 Locations
  • 100+ Staff

About NHS Merton CCG

The Nelson Health Centre is a NHS facility in Merton providing integrated care for the local community.

With over 100 staff the centre allows patients to be seen, diagnosed and treated in a convenient place close to home. Nelson Health Centre consists of two merged GP practices (Cannon Hill and Church Lane), outpatient clinics, facilities for X-Rays, ultrasounds and blood tests as well as a range of other services.

Drivers for Change

  • Mixed fleet of devices
  • Time consuming order process
  • No visibility over print costs or volumes
  • Need for a single print supplier and unified fleet
  • Poor service level
  • Ability to print prescriptions


As a new set-up, the Clinical Commissioning Group (CCG) were looking for better ways to deliver a good managed print service solution that would free up more time for staff to carry out their daily duties.

The challenge came from the NHS’s IT department, the Commissioning Support Unit (CSU). CSU provide free of charge printers to NHS surgeries for the printing of general documents and prescriptions. However the sourcing and purchasing of consumables for these devices is down to the individual surgery.

The existing practices faced high consumable costs and did not have the infrastructure to cope with issues with failed devices. The CSU provided poor service support whereby faulty printers could take a number of weeks to be serviced.

Within the healthcare industry where efficiency is key, the existing processes were proving to have huge effects on clinic’s performance levels, ultimately impacting on the patients.

The first benefit that was realised was a stress free implementation of print services with all printers being installed, configured and made operational in a short timescale… I would like to place on record my appreciation of the work done by the Agilico.

IT Project Manager | NHS Merton CCG

How we helped

Agilico rolled out both a workflow and print audit on site, which involved engaging with the users in each department to establish an understanding as to what was being printed and why.

An existing service contract with the Agilico was already in place for all of the printers and Multi Functional Devices for the Church Lane Practice. The practice had a service agreement in place to cover all parts, toner and labour.

It was tendered by the Agilico to provide the centre with new serviced devices, enabled with uniFLOW software to control print and allow automatic toner ordering. All devices were also implemented with the ability to print prescriptions.

Having one supplier to cater for all their printing and scanning requirements was a key factor for Nelson Health Centre. Agilico had proven experience working with GP Surgeries and were fully aware of the headaches they faced. Other resellers were unable to offer the NHS a complete service from MFDs to scanners.

Having also successfully worked with the CSU, Agilico have a good understanding of the programmes that GP surgeries use as well as how to comply with their regulations.

The result

  • Unified print devices
  • Configured with uniFLOW
  • Visibility over print costs
  • Savings of 20-30%
  • Automatic meter readings & toner ordering
  • Bespoke online portal

The implementation was closely managed to eliminate any inconvenience and staff were fully supported and encouraged to get the best out of the new print system. It was a smooth and enhanced transition for all involved.