Solution Benefits

  • Cost-effective and efficient printing fleet
  • Removed analogue processes with cloud scanning
  • Improved workflow and communication
  • Digital document routing
  • Reduced printing costs
  • Improved document security

Customer Profile

  • Accountancy
  • Scottish Borders and Northumberland

About Rennie Welch

As a leading accountancy firm with offices across the Scottish Borders and Northumberland, Rennie Welch offer a wealth of experience and a breadth of expertise to help support you and your business. The firm currently has 55 staff based in three offices in Kelso, Berwick and Melrose.

Rennie Welch and its predecessor firms have practiced as accountants and business advisors in the South of Scotland since the 1920s. The firm, throughout its history, has aimed to serve the accounting, auditing and taxation needs of all aspects of the business community predominantly in the Borders and beyond. By virtue of its location the firm has always had a major specialism in agricultural accounting and taxation matters.

Rennie Welch have been customers of ours for forty years.

Rennie Welch have worked with Agilico for almost forty years and we have been delighted with the service that we have received. Their understanding of our requirements and how to achieve that end in an efficient way has allowed them to deliver time and time again, despite the changing technology. If we ever have issues then the engineers are out promptly to fix the issue and special mention to Ivan who resolves most of our printing crises.

Gordon ChisholmManaging Partner, Rennie Welch

How We Helped

We believe in giving our customers control of their documents. We’ve been in the marketplace for decades and are passionate about giving all our clients sound, ethical business advice coupled with exceptional local service and support.

The office environment is increasingly reliant on technology, with printing remaining a crucial part of daily operations. With the growing demand for cost-effective and efficient printing solutions we have sought to offer Rennie Welch a seamless and efficient solution most suited to their business needs throughout our long partnership.

Over the years we have made detailed assessments which include an analysis of software functionality, hardware specifications and historic performance. The assessments include a review of printing volumes across Rennie Welch’s sites to identify potential areas of under or over utilisation.

A new scanning function was set up and a move to a Cloud solution was implemented – this removed analogue processes and improved workflow processes and communication. The routing of digital documents via scanning and Cloud has eliminated legacy systems and the process is now much more efficient. The new scanning solution has been implemented across the whole estate, while causing minimal disruption to the end user.

Our ongoing managed print service for Rennie Welch has enabled them to reduce printing costs, improve efficiency, and enhance security by implementing standardised policies and procedures for printing, scanning, and document management.

We provide Rennie Welch with remote monitoring on all of their recent devices. This pro-active management was available as soon as the devices were installed. Our Customer Support team monitor all devices live on a real-time basis, resolving potential faults before they occur.

When issues can’t be resolved remotely our team in the field are on site as quickly as possible. Our unmatched support infrastructure and Scotland’s largest network of engineers, covering the Borders to Shetland, ensure that Rennie Welch and our other customers are back up and running quickly.

I don’t think that we ever thought that we needed the products but Agilico came in and explained the benefits of moving our printing from traditional printers to copiers. The cost per print was lower and the quality of the print and our final product looked much better.

Gordon ChisholmManaging Partner, Rennie Welch

The Solution

We only supply genuine manufacturer consumables and parts, ensuring the devices under management perform to their best ability. We carry out quarterly reviews to assess performance, machine usage and general reporting. On an ongoing basis, our real-time monitoring systems pick up on toner alerts, drum requests and error codes. Proactive management of consumables helps to reduce the burden on internal IT resources.

Support and training from our team of Production Print Specialists is available for the customer as and when they need it.

We have stats showing cost savings but there are also the added benefits of a greener process with less toner being used in a more efficient way so we’re happy to be saving money, time and the environment. Over the years a level of trust has been built up so that we know that we are getting the best advice on a cost-effective basis to achieve our print and now scanning objectives.

Gordon ChisholmManaging Partner, Rennie Welch