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2nd Line IT Application Support

Location: Southampton
Salary: Competitive + benefits
Work Pattern: 37.5 hours, minimum 3 days a week and 2 days homeworking
Contract: Full time, Permanent

About us:


Agilico is a fast-growing technology company with offices in London, Kent,
Hampshire and Bristol. Our aim is to provide high quality business solutions
tailored to individual customer requirements.  

We are passionate about our staff and we
are looking for a highly motivated Application Support Analyst to join our team.

2nd Line IT Application Support – The Role:

Reporting to the Group Applications Manager, you will be responsible for enhancing the configuration of the company’s internal software applications and systems.  You will work closely with a variety of people on various projects. You will be a keen follower of new technologies and be able to spot new innovative ideas to grow the business.  Self-motivation and enthusiasm, as well as excellent IT skills is essential.

Duties &
Responsibilities:

  • Responsible for configurating and
    maintaining internal software applications (Microsoft Dynamics, Sage 200, IFS,
    Sharepoint, Inhouse Portals etc)
  • Running daily reports on application
    on performance
  • Solving day to day software
    application queries
  • Responsible for online security
    (managing licenses, administration rights etc)
  • Suggest and identify improvements to
    inhouse systems
  • Liaise with company stakeholders to
    review effectiveness of applications

Skills & experience:

  • At least 3 years application support experience / 2nd line
    support
  • SQL query skills
  • Maintenance of software applications
    e.g Sage, Microsoft Dynamics at advantage
  • Working autonomously
  • Ability to solve problems
  • Willingness to travel to other offices
    around the country

What’s in it for you?

  • 23 days holiday rising to 28, plus bank holidays
  • Stakeholder Pension Scheme
  • Healthcare Cashplan
  • Access to corporate discounts
  • Cycle to work scheme
  • Company bonus scheme